Associate Director, Business Development & Client Success

Location

Bangalore | India

Job description

Sr. Manager / Associate Director - Business Development and Customer Success

About Toyota Connected:

If you want to change the way the world works, transform the automotive industry and positively impact others on a global scale, then Toyota Connected is the right place for you! Within our collaborative, fast-paced environment we focus on continual improvement and work in a highly iterative way to deliver exceptional value in the form of connected products and services that wow and delight our customers and the world around us. Come help us re-imagine what mobility can be today and for years to come!

About the Team:

Toyota Connected India is hiring talented engineers at Chennai and Bangalore to design, develop High-performance Cloud-native applications, and leverage cutting-edge technologies to transform the customer's experience with their vehicle. This is a highly energized, fast-paced, innovative, and collaborative environment and you will be part of a young, dynamic team working towards reimaging the future of mobility solutions. The Business Development and Customer Success team is responsible for ensuring the success of client engagements, establishing and strengthening client relationships, and leading the sales cycle and business development activities.

Job Description:

Our Toyota Connected Business Development and Customer Success team is looking for a Senior Manager/Associate Director, to be part of a highly talented team that is creating new digital products and services for next generation connected vehicles.

What you will do:

• In your role, you will be responsible for building/maintaining excellent relationship with B2B clients and ensure success of TCIN's engagements with them.
• Your responsibilities include identifying and pursuing new business opportunities, maintaining a healthy sales pipeline and owning the sales cycle activities such as proposal creation, estimation, and Statement of Work (SoW), in close collaboration with the Technical teams.
• You are expected to lead the efforts for sales planning and manage tracking, reporting, invoicing, and other aspects of sales operations in collaboration with Finance and other teams.
• You will be responsible for designing and implementing business development plan to meet sales targets, expand the company's customer base and ensure a strong presence in the markets.
• You are expected to lead client conversations in the connected mobility area, and conduct product demonstrations, workshops, and training sessions for customers to showcase product value and benefits.
• You will be responsible for revenue generation, profitability, customer satisfaction and growing the customer base and engagement portfolio.
• Your responsibilities will also include driving the long-term strategy and roadmap for Electric Vehicle Management Systems, focusing on product and market growth opportunities.

You are a successful candidate if you have:

• 12+ years of validated experience, with strong sales/relationship management/account management experience, in the IT Industry
• Significant experience in successfully pursuing and closing large enterprise level deals while successfully navigating complex sales cycle activities
• Excellent verbal and written communication skills, presentation, and negotiation skills, with the ability to influence stakeholders at senior and mid-management levels
• Successful track record of pursuing multi-million-dollar revenue targets and consistently achieving or exceeding them
• Excellent collaboration skills, with the ability to build trusting internal and external relationships
• Strong Business acumen and familiarity of Information Technology system.
• Knowledge of cloud computing and Automotive Connected car experience is desirable. The candidate should have the ability to lead client conversations in connected mobility area.
• Experience of working with global clients. Experience of working with clients in the Indian market would be nice to have.
• Deep knowledge of the automobile industry, customers, dealers, and supply base.
• Deep understanding of the Connected Vehicle Ecosystem and emerging technologies like EV (Electric Vehicle), Autonomous vehicles and a deep understanding of remote diagnostics and service tools. cloud computing and Automotive Connected car experience is desirable.
• Passionate about customer satisfaction and ability to work independently when needed
• Passionate problem solver and can focus attention on technical details (take complex problems and break them down into components).

What's in it for you

• Top of the line Compensation!
• You'll be treated like the professional we know you are and left to manage your own time and workload.
• Yearly gym membership reimbursement & Free catered lunches.
• No dress codes! We trust you are responsible enough to choose what's appropriate to wear for the day.
• Opportunity to build products that improve the safety and convenience of millions of customers.
• New cool office space and other awesome benefits!

Our Core Values: EPIC

Empathetic: We begin making decisions by looking at the world from the perspective of our customers, teammates, and partners.

Passionate: We are here to build something great, not just for the money. We are always looking to improve the experience of our millions of customers.

Innovative: We experiment with ideas to get to the best solution. Any constraint is a challenge, and we love looking for creative ways to solve them.

Collaborative : When it comes to people, we think the whole is greater than its parts and that everyone has a role to play in the success!

To know more about us, check out our glass door page -

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