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Location

Australia | India

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Job description

Career Opportunities:

L2 Support Engineer

This Role requires an enthusiastic, self-motivated, True professionals who have excellent written and verbal communication skills.

Role and Responsibilities

A full-time Level 2 IT Support analyst is required and will include the following day-to-day activities.

· Desktop support
· Microsoft 365 Administration
· Windows server support
· RMM management (ConnectWise, Datto etc.)
· Microsoft Azure
· Team, SharePoint & Intune
· Virtualization - Hyper-V & VMWare)
· System Administration
· Network troubleshooting - (Firewalls & Routers)
· IT Security Antivirus & Threat Management
· Backup management
· Manage IT support incidents/requests/changes.
· Logging and updating tickets
· Resolve/escalate incidents / requests
· Provide remote support to customers via remote connection tools.
· Diagnose and troubleshoot incidents
· Timesheet logging and submission

Skills and Requirements

The successful candidate will hold the following key attributes:

· Windows Server Support
· Azure Administration
· Office 365
· Network Administration
· Helpdesk Troubleshooting

Certifications

The below certifications are desired however not compulsory.
Microsoft or any networking

Working hours: 6.30 AM to 3.30 PM IST

Email: [email protected]

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Job tags

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Salary