Technology Manager

Location

Mumbai | India

Job description

TELUS International is looking for an experienced and motivated Technology manager who will be responsible for overseeing and ensuring that computing systems and equipment are operating effectively and efficiently and in line with customer requirements. 

To be successful in this position you will demonstrate a detailed knowledge of the industry’s best practices and evidence a professional track record of effective technical management, information analysis, and a thorough understanding of computer hardware and software systems.

KEY RESPONSIBILITIES: 

• Monitoring daily operations, including server hardware, software, and operating systems. 
• Coordinating technology installations, upgrades, and maintenance. 
• Testing, troubleshooting, and modifying information systems so that they operate effectively. 
• Generating performance reports for operating systems. 
• Assuring all IT activities are performed within the parameters of applicable laws, codes, regulations and customer requirements. 
• Evaluating technology risks in order to develop backup procedures. 
• Remaining up to date with advances in technology and industry best practices. 

REQUIREMENTS: 

• Bachelor’s degree in information technology, computer science, software engineering, or a related field. 
• Minimum 3–4 years of relevant work experience.
• Proven experience in managing IT infrastructure and services. 
• Experience with computer networks, network administration, and network installation. 
• Proficient in Microsoft Windows software, including server, office, and exchange. 
• Multi-tasking and time-management skills, with the ability to prioritize tasks. 
• Highly organized and detail-oriented. 
• Excellent analytical and problem-solving skills. 
• Flexible working hours. 
• Remaining up to date with advances in technology and industry best practices. 

Additional Job Description

TELUS International is looking for an experienced and motivated Technology Manager in India

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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