Infosys Limited
Location
Bangalore | India
Job description
Description Business Planning & Review
Coordinates with Account Manager for account plan (new areas of growth)
Transition Coordination:
1. Plans and reviews the people, Infra, Tech requirements with the transition team in order to finalize the target delivery model
2. Reviews and Sign off SOW/MSA to complete contractual process
3. Sign off training/certification methodology to ensure right skilling of the engagement
Operations:
1. Co-ordinate resource deployment across all processes for the engagement (Size, Span, Shift, Utilization, skill set) to ensure budget & pricing compliance
2.Idneitfy needs for training to ensure development across domain, Operations and Behavioral
Governance Planning:
Prepare Internal and External Governance model to monitor contractual compliance, employee engagement, performance and relationship health
Performance/Talent Planning:
1. Created scorecard for the engagement and flow it down to the team to ensure alignment on engagement objective
2. Creates career development & Succession planning for direct reportees to ensure sustainable employee engagement and motivation
Financial Review:
Conducts monthly financial review with direct reportees and BU head and take corrective actions if any
Resource Optimization:
Identify and implement opportunities for work redesign, Shift utilization, staff mix, staff utilization to meet/exceed internal financial goal
Revenue Enhancement:
Validates and prepares business case for identified opportunities within existing service lines for growth
CSAT:
Engages with the key client stakeholders on areas of improvements and commits resources in order to enhance customer satisfaction Domain F&A - RTR, AP AR & FP&A Strong domain knowledge in these area,
Job tags
Salary
