Customer Support Executive
Location
Bangalore | India
Job description
Are you looking for a dynamic and rewarding career in customer support, We have a fantastic opportunity for you! We're seeking Customer Support Executives for International Voice Process
Roles and Responsibilities:
1)Effective Communication with Customers:
- Engage with customers using professional and effective business communication tactics.
- Understand customer needs and inquiries to provide appropriate assistance.
- Build rapport with customers and ensure a positive customer service experience.
2)Excellent Listening and Communication Skills: - Demonstrate exceptional listening skills to fully comprehend customer concerns.
- Respond to customer inquiries with clear, concise, and articulate communication.
- Provide accurate and helpful information to address customer issues.
3)Convincing Customers and Resolving Queries: - Employ persuasive and problem-solving skills to address customer questions and concerns.
- Guide customers through problem resolution processes, ensuring their satisfaction.
- Resolve customer complaints or disputes efficiently and professionally.
4) Fluency in English: - Communicate fluently in the English language, both in spoken and written form.
- Ensure clarity and precision in all interactions with English-speaking customers.
5) Flexibility to Work in Rotational Shifts: - Be adaptable to work in various shifts as required by the organization, including evenings, nights, and weekends.
- Ensure availability to assist customers during their preferred times.
Job tags
Salary
