Location
Chennai | India
Job description
Job Description (Posting).
Responsibilities :-
- Adhering to SLAs
- Mentoring / Training Team Members
- Handling tickets / requests
- Perform root cause analysis
- Troubleshooting technical issues
- Defining processes and ensuring that the processes are adhered to
- Oversees and is responsible for successful completion of Installation, configuration and migration
- Ensure maximum uptime according to the SLA
- Understanding of Multi-geo support environment
- Responsible for building / maintaining a test environment
- Improves and maintains customer and employee satisfaction
- Suggests new technologies and design changes
- Monitoring and maintaining SLA requirements by the team members
- Testing / Auditing/processes as required from time to time
- Identify Skill gaps and plan for training / knowledge updating (1.) Provides guidance on how his area of capability can resolve an organizational need and actively participates in all phases of the solution life cycle. Design Solutions and best practices to meet clients objective. (2.) Work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data (3.) Depending on the work environment, the subject matter expert may lead or be an active participant of a work-group with the need for specialized knowledge. (4.) Meet all agreed-upon turnaround times for deliverables, deliverable reviews, or deliverable sign-off (5.) Understands, articulates and implements best practices related to his area of expertise.
Qualification B-Tech
No. of Positions 1
Skill (Primary) Domain Competencies (ERS)-Network Security-Firewall
Auto req ID 1355257BR
Job tags
Salary
