LeapLadder LLP
Location
Navi Mumbai | India
Job description
Specialisation
– International BPO _ Chat & Voice Process Designation - Team Lead / Manager Location - Airoli, Navi Mumbai Shift - Flexible with US shift (24*7 shift) Our client is looking to hire an experienced professional with 3-5 years of experience (for TL) and 4-9 years of experience (for Manager). Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Minimum Qualifications (Must Have) Graduation Experience of Live Chat Team Management ExperienceJob tags
Salary
