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Location

Gurgaon | India

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Job description

Description

About this role

Department: Platform Engineering – Network Datacenter Services

Are you interested in building innovative technology that crafts the financial markets? Do you like working at the speed of a startup, and solving some of the world’s most exciting challenges? Do you want to work with, and learn from, hands-on leaders in technology and finance?

At BlackRock, we are looking for Software Engineers who like to innovate and solve sophisticated problems. We recognize that strength comes from diversity, and will embrace your outstanding skills, curiosity, and passion while giving you the opportunity to grow technically and as an individual.

We invest and protect over $9 trillion (USD) of assets and have an extraordinary responsibility to our clients all over the world. Our technology empowers millions of investors to save for retirement, pay for college, buy a home, and improve their financial well-being.

Being a technologist at BlackRock means you get the best of both worlds: working for one of the most sophisticated financial companies and being part of a software development team responsible for next generation

technology and solutions.

What are Aladdin and Aladdin Engineering?

• You will be working on BlackRock's investment operating system called Aladdin. Aladdin is used both internally within BlackRock and externally by many financial institutions. Aladdin combines sophisticated risk analytics with comprehensive portfolio management, trading, and operations tools on a single platform to power informed decision-making and create a connective tissue for thousands of users investing worldwide.

• Our development teams reside inside the Aladdin Engineering group. We collaboratively build the next generation of technology that changes the way information, people, and technology intersect for global investment firms. We build and package tools that manage trillions in assets and supports millions of financial instruments. We perform risk calculations and process millions of transactions for thousands of users every day worldwide!

Being a member of Aladdin Engineering, you will be:

• Tenacious: Work in a fast paced and highly complex environment
• Creative thinker: Analyse multiple solutions and deploy technologies in a flexible way.
• Great teammate: Think and work collaboratively and communicate effectively.
• Fast learner: Pick up new concepts and apply them quickly.

Our Team

Platform Engineering is the backbone for both the client lifecycle and the investment lifecycle. The group’s Follow the Sun Model ensures that the firm’s operations are consistent and efficient across all investment products, client channels and regions, helping to deliver a superior client experience and drive scalability. Network Services is driven by a global network of Operating Centers of Excellence, which centralizes knowledge and equips support teams with the data and timely information needed to innovate and deliver on behalf of internal partners and clients.

Network Operations is responsible for managing the global network and security infrastructure. The team performs multiple operational tasks, projects and engineering aspects in routing, load balancing, monitoring, and optimizing the network. Network Operations Center (NOC) is the foundation of the Global Network Operations team which provides active monitoring and remediation of incidents, alerts, and any infrastructure stability issues. The team is also responsible for automation to quickly identify and resolve issues.

As a Regional Network Operations Manager, you will:

• Lead a regional Network Operations (NOC) Team ensuring incidents are acknowledged and remediated in timely manner.
• Serve as in-region point of escalation contact.
• Lead team transformation from traditional infrastructure management to Cloud infrastructure management.
• Develop performance metrics for the global NOC. Continuous MTTR reduction by tracking ticket/alert/request progress and by identifying and removing process inefficiencies through a data driven approach.
• Produce a framework for performance monitoring and metrics and reporting of KPI’s and associated trends on a repeatable process.
• Drive ownership and accountability throughout the NOC function.
• Collaborate with global peers to optimize and automate processes to improve operational efficiencies. Utilize industry experience to improve infrastructure reliability and monitoring capabilities for the function.
• Provide people and human capital management including staff mentoring and career development.
• Manage NOC shift rotation to ensure 24x7x365 coverage and be point of escalation for the team.
• Encourage an environment built on trust, open communication, creative thinking and cohesive teamwork.

What You'll Need:

• 10+ years of network operations experience with at least 5 years in a relevant leadership role.
• Experience of leading critical networks leveraging advanced technologies including (Cisco, Checkpoint, F5, advanced routing protocols, VXLAN, Security and Cloud deployments e.g., Azure, AWS, GCP).
• Extensive experience in leading and troubleshooting global networks including network management tools including in-depth understanding of Cisco ASA, Checkpoint firewalls, NSG/ASG, Zscaler, DNS, NAT, F5 load balancer and routing protocols such as BGP and OSPF.
• Experience in driving and raising issues with infrastructure vendors and service providers.
• Must possess ability to multitask in a fast paced, highly regulated environment and escalate issues optimally.
• Experience in scripting and programming skills (Python, Ansible, Terraform) is desirable.
• Outstanding written, verbal communication, as well as strong customer/client service skills.
• CCIE or similar industry certification highly desirable.
• Microsoft Azure 104 certification or higher is a plus.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

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