Audio Visual/Video Conferencing Tier 2 Technician

Location

Mumbai | India

Job description

• The AV Support Technician provides technical assistance to clients of audio-visual conferencing equipment and systems
• This position provides operational support to customers
• You will be responsible for monitoring and troubleshooting meetings, keeping track of dashboards, and providing excellent customer service
• Strong critical thinking skills are required

WHAT YOU LL DO:

• Proactively support issues reported via email, chat, phone, and other client support mediums
• Monitor regional and global feedback groups and tasks for Video Conferencing issues and triage accordingly
• Dispatch maintenance services for all conference room technical systems and infrastructure
• Remotely troubleshoot local issues with customers for their meetings and events and escalate as needed
• File service tasks to an assigned task queue to service support requests for maintenance/repair
• Monitor operational dashboards for service health and escalate appropriately
• Participate in special projects including but not limited to process creation and general documentation
• Support VC Ops team as required in user and interdepartmental communication
• Provide biweekly communication to upper management around maintenance support requests and trending issues

WHAT YOU NEED TO SUCCEED:

• Excellent Customer Service Skills
• High attention to detail
• Word, Excel and general computer skills
• Excellent written and spoken communication
• Basic technical understanding of Video and Audio Conferencing Systems

Job tags

Salary