realme India
Location
Noida | India
Job description
realme is a technology brand that specializes in providing leap-forward products with a comprehensive superior experience for global users. The brand was officially established on May 4th, 2018 by a young and strong team with rich smartphone industry experience. Currently, realme has 70+ million users in India, committed to creating a smart, connected, and trendy lifestyle for the youth, realme democratizes leap-forward technology to provide the best technology products in each price segment.
realme has introduced a new product mix strategy named the Spire Strategy approach, wherein each product series features a breakthrough technology that serves as the pinnacle of our robust product line. It includes prioritizing superior design, performance, and overall user experience for all products. We have also implemented a new marketing strategy that consists of cultivating marketing, eCommerce, and a simply better strategy. With the cultivating marketing strategy, realme is building local teams to leverage their experience and make engagement more personalized for users. In terms of eCommerce, realme is working closely with existing online partners and exploring more opportunities with leading eCommerce platforms to expand its reach across regions. Additionally, the simply better strategy focuses on exploring the future of tech with the GT series, a leap-forward performance flagship series while the number series brings leap-forward imaging and key leap-forward innovation, making it more accessible.
Roles and Responsibilities:-
• Know well of Call Center management related skills like HR management, team-building, KPI management, Quality management, Finance management,etc.
• Experience managing large teams especially in Order Management, Escalation Management, Social media management, Contracts renewals Management, Service Invoicing, technical service administration and field service requests and appointments
• Leadership experience in people management, efficient communication skills, could build good relationship with the team, and has good and professional dedication and spirit in the work.
• Ability to provide a clear sense of purpose for the team and organize resources effectively
• Actively contribute to the development of skills of others by managing their performance, providing constructive feedback and providing development opportunities
• Good English communication skills, professional Email handling capability, could use Office tool well to make presentation and data analysis. Analyse metrics & transactions to facilitate management decision making
• Good Client interaction/negotiations skills,could handle the escalated complaint effectively.
• Self-driven, results-oriented with a positive outlook with a clear focus on deliverables and high quality
• Excellent influencing and interpersonal skills, with the ability to foster relationships at all levels within the business
• Energy and maturity to drive inter-departmental teams to deliver on project goals
• Drive Compliance, Incident & change management to ensure no or minimal impact to business
• Experience in mobile device customer care domain is preferred.
Competency:
1. Communication Skills
2. Digital Marketing
3. Reviewing and feedbacks
Other Benefits :
1. Bonuses
2. Rewards and recognition
3. Group Medical Benefits
4. Cool Culture to work
Job tags
Salary
