Location
Andhra Pradesh | India
Job description
About the role
Your responsibilities include, but are not limited to:
• Reporting to the Head Vendor Alliances, the VCE Vendor Category Expert is responsible for the
management of outsourced clinical activities and deliverables of one or more supported External
Relationship Management Teams (ERMT).
• Working within a matrix environment, the Expert VCE Vendor Category Expert is accountable for all operational aspects of 1 or more ERMTs.Supplier Service or Equipment expert for the assigned services within the ERMTs to drive value beyond cost from Novartis’ external supplier base
• Supporting the implementation of the agreed outsourcing program strategies. Responsible for supplier governance, management and issue management/escalation across global GDO and locally and cross-divisionally as required (e.g. Country, NIBR, Sandoz).
• Function as a point of escalation for supplier issues which cannot be resolved at the individual Clinical Trial Teams level. Leverage knowledge, experience and understanding of service category(s) and suppliers to provide support to the operational management within the ERMT(s). Lead supplier due diligence activities with ERMT.
• Lead business review meetings with vendors based on KPI, KQI and UVP dashboards. Lead and/or support internal cross-functional ERMT meetings. Manages escalated global vendor issues, or selected country vendor issues. Identifies systemic patterns, driving root cause analysis and sustainably and effectively
• addresses pain points
• Using technological enablers to drive automated and systematic near-time issue resolution. Function as category expert providing expertise and training to stakeholders. Ensures compliance with all required SOPs and business guidance documents. Provides Health Authority inspection support
• CAPA management from audit & inspections. Drives value through process improvement and innovation within category. Proactive risk management within category. Supporting global and local vendor qualification if required. Supports VSM Vendor Start-up Manager in its collaboration with the SSU-teams.
Role Requirements
• 5+ years working experience and excellent knowledge of the clinical operation processes and vendor management.
• Excellent knowledge of GxP and ICH regulations. Expert knowledge of clinical trial design and mapping to supplier requirements
• Thorough and technical understanding of Novartis specifications for supplier provided services. Demonstrated leadership with supplier relationship management and/or expert knowledge of specific service areas
• Demonstrated partnering across divisions with internal and external stakeholders. Demonstrated root cause analysis, problem solving, and solution generation skills
• History of successfully working in a cross-functional global team and proven ability to function in matrix structure organization.
• Leadership to deliver projects according to required and deliverables
• Excellent influencing and communication skills. Experience or expertise in one or more of Vendor Management Role accountabilities (e.g. global process ownership, business system owner, SOP & FMR
management, global training on supplier related SOPs
and processes)
WHY NOVARTIS
769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying! Imagine what you could do here at Novartis!
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.
Join our Novartis Network : If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
Commitment to Diversity & Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
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