CBTS
Location
Chennai | India
Job description
Immediate Joiners Preferred
Experience - 10+years
Shift Timings - 12:00 noon to 10 p.m IST
Location - Chennai
Work Mode - Hybrid (Two days Work from Office)
Job Description – Technical Delivery Manager
Responsibilities and Duties :
· Responsible for planning and delivery - quality compliance, resource economic utilization and customer satisfaction.
· Responsible for relationship building with customer project managers and key stakeholders within the account and responsible for customer satisfaction.
· Responsible for people processes in the account, employee attrition rate, people and competency development and engagement.
· Collaborate and interact with client engagement managers, program/project managers from various internal teams and Client side.
· Ownership of Managed Services Operations, SLAs/KPIs, Collaboration within Applications & Infrastructure teams, People management.
· Work with Project and Technology team to plan releases to augment customer experience and optimizing processes.
· Identify process gaps and help plug them by simplification of the process- Producing accurate and timely reporting of program status throughout its life cycle.
· Business Direction and Strategy: Strategic Thinking, Business Acumen and Commercial Thinking, Effective Decision Making, Entrepreneurial Mindset, Systems Thinking and Negotiation and Influence
Technical Competences
· Fundamental project management skills
· Prior experience on Microsoft technologies as a developer
· Fundamental people management skills
· Project management tools & techniques such as Azure DevOps, Atlassian Jira, MS Project etc.
· Excellent client-facing and internal communication skills
· Worked in an agile environment
· Working knowledge of SDLC and Architecture
· Understanding of the latest and upcoming technology developments
Experience and Qualifications
· 12+ years of experience
· Enterprise Portfolio Management
· Leading and managing teams in multiple technologies (Microsoft + Cloud)
· In-depth understanding and experience of the SDLC
· Previous in-depth experience with upselling and key account management
Preferred
· Leading and managing teams across multiple locations
· PMP / Lean Sigma / Prince II Certification
· Agile/Scrum certifications
Interested candidates can share their resume [HIDDEN TEXT] mentioning
Current CTC
Expected CTC
Notice Period
Total / Relevant
Job tags
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