Voice non voice chat process executive
Location
Mumbai | India
Job description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: FIS Global
Job Description
- Act as Travel Advisor and Consultant to C-Level, executive and Road Warrior travelers across multiple accounts and markets.
- Act as the point of sale on all travel requirements, arranging both routine and complex domestic and international business travel for air, road, rail and accommodation, utilizing various Global Distribution Systems (GDS’s) (Sabre/Apollo/Amadeus)
- Assist with routine and non-routine traveler requests such as companion travel and concierge type services.
- Provide consultation, solutions, and recommendations, from analysis and research on the best available fare/routing, ensure preferred air carrier and partners are recommended, whilst ensuring adherence to the customers agreed travel policy and requirements.
- Ensure customer travel profiles are detailed and accurate, following internal compliance and regulatory requirements for all customers and locations supported.
- Operate in a servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), call adherence, call service metrics and influencing the sale of preferred air and hotel partners.
- Deliver highly personalized service, use positive telephone service techniques; act on special customer requests and maintain excellent client relations
- As a VIP Travel Counselor, you are also accountable for ensuring you meet the servicing of your nominated account or clients travel requirements, whilst adhering to one’s nominated call schedule daily, reporting any variances in the workforce management scheduling tool and to your team leader or coach.
- Coach, develop and mentor more junior Travel Counselor colleagues in the team as needed.
Contact HR Manager WhatsApp9079400361
Qualifications
Any Diploma
Additional Information
Contact HR Manager WhatsApp9079400361
Job tags
Salary