Associate Services Business Analyst
Location
Gurgaon | India
Job description
About this role:
The Global Strategy and Operations team at Gartner is a unique opportunity for talented individuals to gain exposure to critical business functions and jumpstart their corporate journey. Associate Services Business Analysts are staffed across various services teams including Client Insights, Event operations and Service Advisors
As a member of this team, you will have the opportunity to work directly with Gartner's Services business with the central goal of helping clients achieve their mission critical priorities. Based on the business requirement, you will get the exposure to interact with our global business partners and client managers. You will also have access to several senior business leaders from diverse and varied backgrounds. This role expects from you to rapidly learn, develop skills, and demonstrate increasing independence.
What you'll do: - Drive client retention and engagement by collaborating with and empowering Global service delivery groups across client retention life cycle
- Continually engage with global stakeholders to generate in-depth insights on client priorities, articulate priorities into actionable insights and map Gartner assets and product offerings to client needs, to enable the stakeholders to drive client engagement
- Assess the qualitative and quantitative value generated by Gartner offerings and assets for clients at different stages of client retention cycle, articulate and document the findings linking to client's focus areas, and thus, aiding the stakeholders in renewal pitches and driving retention
- Assist the service delivery group with generating insights from Gartner diagnostic tools. Identify gaps, opportunity areas and suggest corrective actions leveraging Gartner assets
- Drive Operational excellence leading to improved service productivity for our global service associates
- Drive Events CoE to increase client registrations, engagement and other operational metrics leading to higher client retention for the organization
What you'll need: - Graduate program in any stream having up to 4 years of work experience
- Strong aptitude for qualitative and quantitative research and analysis
- Practical, intuitive problem solving and the ability to translate analysis into actionable insights
- Good business acumen/orientation to understand client's priorities from a CXO lens
- Excellent oral and written communications skills, and proficiency in English
- Strong Microsoft Office expertise –Advanced Excel, PowerPoint
- Champion mindset
- Strong lead Strong orientation towards process and operational excellence
What you'll get: - Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
- Collaborative, team-oriented culture that embraces diversity
- Professional development and unlimited growth opportunities
Who are we At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization's mission-critical priorities. We've grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.
What makes Gartner a great place to work Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality Join
What we offer: Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you'll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [HIDDEN TEXT].
Job Requisition ID:85721
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