Beijing Duokan Xiaomi Technology
Location
Bangalore | India
Job description
Position: AM - Customer Experience
Location: Bangalore, India
Report to: Lead - CX
Customer Experience (CX) Asst. Manager Job Responsibilities:
As an CX Asst. Manager, you will lead the customer experience initiatives and drive across functionss. You will play a key role to build customer centricity culture and ensure operations are customer oriented.
Customer Experience Asst. Manager Job Duties:
.Strong understanding of operations that could impact customer experience in direct/in-direct manner
.Mapping of Customer journey & Focus on Customer experience improvement
.Recommend industry best practices regards to Customer centricity and implement them by coordinating with key stakeholders
.Review customer escalations and help to reduce by addressing the root cause of escalation
.Have to take end to end ownership in building customer centricity culture across customer touch points
Desired Candidate Profile:
.Deep orientation towards Customer centricity
.Minimum 4 years of experience. Up to 8 years
.Strong analytical and problem-solving approach
.Strong Program Management skill required
.Green belt Six Sigma certified
.Preferred industries: Airline, Hospitality, consumer durable, telecom, FMCG, paints etc.
Qualification - Any Degree
Experience - 5+ years
Skills - Customer Experience management, Program Management, Strong Analytical skills
Full time or Part time - Full Time
Travel - Should be flexible
Job tags
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