Customer Support Associate

Location

Ahmedabad | India

Job description

Location: Ahmeabad

Shift: UK Shift (Day shift)

Shift Time: 12:30 PM to 9:30 PM | 1:30 PM to 10:30 PM

Type of Process: UK Process

Working days: 5 Days Working

Job Location: Ahmedabad

Role & responsibilities:

•           Monitoring shared email folders based on assigned tasks.

•           Chasing subcontractors to provide updates for jobs on emails or calls.

•           Chasing engineers to provide updates for jobs on emails or calls.

•           To escalate significant issues in terms of backlog and non-compliance.

•           Allocation of jobs to engineers / subcontractors.

•           Raising POs for subcontractors.

•           Helping subcontractors for their queries related to visits on emails or calls.

•           Raising jobs on CAFM and taking further required actions.

•           Raising & Processing Sales Invoices on CAFM.

•           Completing jobs on CAFM & Client portals.

•           Setting up New Contracts on CAFM or amendments required within existing Contracts.

Preferred candidate profile:

Candidate should have 3+ years’ of same Industry experience along with below:

Good Written and Verbal English

Good computer knowledge and typing speed.

International client communication experience.

Job tags

Salary