Customer Service Representative
Location
Mumbai | India
Job description
Company Profile :
A startup independent Luxury fragrance house founded by a Woman Entrepreneur having over 25 years of experience of leading India business with some of leading global fragrance manufacturers .
Overview:
The Customer Service Representative plays a crucial role in the organization by serving as the first point of contact for customers. This role is essential in maintaining customer satisfaction and retention as well as contributing to the overall reputation of the company.
Key Responsibilities:
- Handle incoming customer inquiries via phone email and chat
- Provide accurate and timely information to customers
- Resolve customer complaints and issues effectively and efficiently
- Process orders returns and exchanges
- Assist customers in navigating company products and services
- Maintain a high level of professionalism and customer service at all times
- Collaborate with other teams to resolve customer issues
- Keep records of customer interactions transactions and feedback
- Identify and escalate priority issues
- Stay uptodate on product knowledge and company policies
Required Qualifications:
- High school diploma or equivalent
- Proven customer support experience or relevant experience
- Proficiency in Microsoft Office and CRM systems
- Excellent communication and active listening skills
- Strong problemsolving abilities
- Ability to multitask and manage time effectively
- Empathetic and patient demeanor
- Adaptability to handle various customer personalities and situations
- Ability to work in a fastpaced environment
- Attention to detail and accuracy
customer relationship management (crm),time management,multitasking,customer service,customer support,communication skills,empathy,attention to detail,communication,problem-solving,customer satisfaction,adaptability
Job tags
Salary
