Develop and deliver scale programs to drive product adoption and customer engagement through webinars, digital content, and targeted engagement approaches (e.g., webinars, office hours, etc.)
Analyze product usage data and account health to determine prioritization of customer outreach and activities
Build engagement playbooks and reach out to customers with a relentless focus on quick solutions and positive outcomes
Work with the Digital CS Program Manager on creating and executing upon scalable save plays for at-risk customers
Capture customer insights (e.g., common reasons for stalled adoption, contraction and churn) in the long-tail segment through data analysis and customer engagement
Good verbal, written, organizational, presentation, and communications skills
Strong data analysis and creative problem-solving ability
Solution-centric mindset
At least 1 year of prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
Good to have: Basic knowledge and understanding of software testing
