Cleartax
Location
Bangalore | India
Job description
* Bachelors degree in computer science, Computer Engineering or Electrical
Engineering and/or applied relevant experience in technology, or related fields.
* 2+ years of experience in programming with Apex, Salesforce Flow, SOQL, SOSL and components with Lightning Styles.
* 2+ years of expertise in Salesforce service cloud implementations.
* Developed custom Lightning Web Components, Apex classes, and secure system integrations following best practices and standards.
* Used principles of object-oriented programming and design concepts when
choosing existing components or developing custom solutions
* Experience in integrating IVR Call flows for multiple applications.
* Experience with Al, Chatbots, and Virtual Assistant leveraging Al/ML.
* Knowledge and experience in deploying advanced cloud contact centre
technologies such as Speech, Chat Bots, and Call Analytics.
* Experience in Consumer Services journeys- both self-service and contact
centre. Having implemented these journeys through robust Technology solutions.
* Experience working effectively with Data sciences, Data processing, and
Software engineering teams.
* Written and verbal communication skills with an ability to present complex
technical information in a clear and concise manner to a variety of audiences.
* Appropriate Salesforce Certifications - Admin, Platform Developer I/II.
Job tags
Salary
