NTT DATA Services
Location
Bangalore | India
Job description
In these roles you will be responsible for:
Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
Record, Update and Escalate Support issues to the next level in a timely manner.
Support all IT onboarding activities for end-users •
Work with our internal IT Teams on system testing, integration and maintenance. •
Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
Seek, Suggest, Evaluate and implement process and Technology improvements. •
Willing to learn & grow in other IT Business areas
Requirements for this role include:
Excellent English written and verbal communication skills. • Exceptional customer service skills. • Great Team player • Great communication skills, comfortable working with various stakeholders • Strong troubleshooting skills, bug finding, and resolution • Ability to work independently within a diverse global team • IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)
In addition, preferable skills and behaviors include: • Knowledge in First Level Support for Business applications as Oracle, Workday, BI, Agile, etc. • Knowledge in Desktop Support • Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.
Job tags
Salary
