Aceline Tech Solutions Pvt Ltd
Location
Bangalore | India
Job description
Roles and Responsibilities:
• Provide technical support and troubleshooting assistance to end users
• Respond to user inquiries and provide solutions to hardware and software problems
• Install, configure, and maintain computer systems and software
• Set up and troubleshoot network and internet connections
• Collaborate with other IT team members to resolve complex issues
• Document and track technical issues and resolutions
• Provide training and support to end users on new technologies and software applications
• Stay up-to-date with industry trends and best practices in IT support
Requirements
• Good understanding of computer hardware, software, and networking principles
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service skills
• Ability to work independently and in a team environment
• Knowledge of operating systems, such as Windows and macOS
• Familiarity with help desk ticketing systems
• Basic knowledge of Active Directory and network protocols (TCP/IP, DNS)
• Ability to prioritize and manage multiple tasks
• Technical certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus
• Bachelor's degree in information technology or related field (preferred)
Job tags
Salary
