HCLTech
Location
Noida | India
Job description
Job Description (Posting).
Job Description:As a Citrix Consultant, you will play a critical role in designing, engineering, and supporting server and application delivery infrastructures that are centered around Microsoft Windows, Citrix, and VMware technologies. Your expertise in Citrix NetScaler, Citrix XenApp, and Citrix VDI will be instrumental in ensuring our clients' success. Key Responsibilities:Solution Design: Collaborate with clients to understand their business requirements and design solutions that leverage Citrix technologies to deliver efficient, secure, and scalable server and application delivery infrastructures. Engineering: Implement and configure Citrix environments, especially Citrix NetScaler, Citrix XenApp, and Citrix VDI, ensuring high availability, performance optimization, and scalability. Technical Support: Provide ongoing support, troubleshooting, and performance tuning for Citrix-based solutions, proactively identifying and resolving issues to maintain system health. Documentation: Create and maintain comprehensive documentation, including design documents, configuration guides, and support manuals, to assist clients and internal teams. Client Engagement: Build and maintain strong client relationships, serving as a trusted advisor and delivering exceptional customer service. Desired Qualifications:Relevant certifications such as Citrix Certified Professional (CCP) and Citrix Certified Expert (CCE). Experience:Proven experience in designing, implementing, and supporting Citrix environments, especially Citrix NetScaler, Citrix XenApp, and Citrix VDI.Strong knowledge of Microsoft Windows Server and VMware technologies is desirable. Technical Skills:Proficiency in configuring and optimizing Citrix NetScaler.Expertise in Citrix XenApp and Citrix VDI solutions.Strong understanding of Windows server and virtualization technologies.Familiarity with networking concepts and protocols. (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. Qualification B Tech No. of Positions 1 Skill (Primary) EIS-Network Data-Network Data Auto req ID 1351376BRJob tags
Salary
