Analyst - Digital Platform Support
Location
Bangalore | India
Job description
We are looking for an Application Support Analyst to join our team and help to support digital operations tools & related applications.
Key Responsibilities:
- Perform the daily activities and operations of application support team.
- Work with vendors for 3rd level support and TMF Internal teams.
- Support the applications used in Digital Platform support team and meet the requests response and resolution within specified timelines.
- Sets priorities for self to ensure task completion, coordination of work activities with peers and Global Application support Manager.
- Use judgment to identify, troubleshoot and resolve day-to-day technical and operational, application support related problems.
- Follow ITIL processes along with TMFs best practices and guidelines.
- Other role characteristics: highly self-motivated, directed, detailed, analytical, problem-solving, critical thinking, ability to effectively prioritize and execute tasks in a high-pressure environment.
- Attend internal and vendor facing meetings as and when needed.
- Contribute to Application support document library.
- Liaise with TMF Internal IT team in gathering required information around applications.
Key knowledge and experience
- Perform the daily activities of business, technical or operations of support teams
- Analyse, design, and improve our application support processes.
- Generate and maintain end to end Application Support documentation, ensuring on time & high-quality delivery.
- Flexible in working hours to support application users globally in rotational shifts.
- Utilise ITIL framework in day to day support activities.
- Support and train new team members.
- Be a champion of our TMF Operating model.
Whats in it for you
Pathways for career development
- Work with colleagues and clients around the world on interesting and challenging work.
- We provide internal career opportunities, so you can take your career further within TMF.
- Continuous development is supported through global learning opportunities from the TMF Business Academy.
Making an impact
- You ll be helping us to make the world a simpler place to do business for our clients.
- Through our corporate social responsibility program, you ll also be making a difference in the communities where we work.
A supportive environment
- Strong feedback culture to help build an engaging workplace.
- Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
Other Benefits
- Marriage Gift policy
- Paternity & Adoption leaves
- Interest free loan policy
- Salary advance policy
- Covid support taskforce
- Well being initiatives
Job tags
Salary
