Genpact
Location
Hyderabad | India
Job description
Customer Service - HIG016579
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Process Associate- Customer Service
Role & Responsibilities:
• Respond to the customer queries & issues in timely manner
• Provide solution to the customer basis the available help articles and within the policies
• Replicate customers issue and report necessary bugs/suggestions/ideas
• Provide excellent services to the customers
• Work closely with internal departments to provide the required information/support to the customer
• Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
• Maintain a deep understanding of client process and policies
• Upskill to enhance the knowledge time to time and offer support
• Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
Qualifications we seek in you
• Minimum qualifications
o Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
o Freshers are eligible
o Preferred pre-requisites:
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)
Job tags
Salary
