Cloud Operations Engineer, II

Lakeside Software

Location

Bangalore | India

Job description

Install and upgrade Lakeside SysTrack software in Azure
Troubleshoot technical application/service issues related to Lakeside SysTrack functionality in the cloud and within customer environments
Examine software and service logs
Collaborate with Technical Support Team members, IT staff, InfoSec, Compliance and Engineering
Navigate customer environments while on remote session via collaboration tools
Document all customer/partner/internal interactions using case tracking software
Write Knowledge Base Articles on complex software/hardware interactions
Perform special cloud research and projects as required
Advise/Assist Cloud Operations Engineers Level I

Minimum Requirements

3-5+ years in Azure administration or 5-8+ years in IT administration
IT-related degree or MCSE/MCP/CCA/VCP or Azure certs (AZ104 or higher certified)
Experience with Azure SQL or MS SQL Server and writing SQL/KQL queries
Powershell/Java Script programing knowledge
Infrastructure as Code(IaC) Experience (for example: Azure BiCep, ARM, Terraform)
Azure Networking knowledge (Application Gateway, WAF, VNet, etc)
General troubleshooting
Knowledge of Microsoft DNS, DHCP, AD, Group Policu
Strong Problem-solving skills
Strong Technical-writing skills
Some virtualization administration experience (ESXi or Hyper-V)
Guidance for Lower-Level engineers

Preferred Qualifications

Azure VM/Services management experience (specifically Azure Defender, Azure networking, Azure Automations, Azure BSC knowledge)
Experience in large scale (500+ users/devices) IT Datacenter Support
Infrastructure management scripting (PowerShell)
Experience with building/maintaining Azure Resource Manager templates
Experience with Salesforce
Software installation
Active Directory / Group Policy

Job tags

Salary