Zeekers Technology Solutions Private Limited
Location
Coimbatore | India
Job description
Job Description:
1. Training new customer service team members
2. Using customer relationship management software (CRM) to document
customer interactions
3. Monitoring average call length and overall team volume
4. Listening to individual calls to ensure quality
5. Leading performance reviews for team members
6. Creating intervention and improvement plans for team members
7. Creating reports for the director of customer services.
8. Suggesting new procedures to improve customer service
9. Resolving escalated customer issues
10. Motivating customer service team to meet goals
11. SQL,Jasper Knowledge in any tool like tibco,ireports,basic erp knowledge.
Skills:
Communication skills,Industry knowledge,Computer skills,Time-management
skills Problem-solving skills,Adaptability,Training
skills,SQL Knowledge,Experience in Jasper report designing.
Experience: 2 to 5yrs
Salary: 20,000 per month
Location: Coimbatore
Job Type: Full-time
Job tags
Salary
Rs 20000 per month
