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Location

Noida | India

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Job description

Position: Manager - Service Execellence

Experience : 5 + years of experience

Qualification: BS degree in Business Administration or related field.

Role And Responsibilites

• Technically support all Section functions, resources, and strategies through specialized advice in areas of expertise
• Provide advice and act as first level reviewer of all the work of staff, ensure that they are of appropriate quality and that resources are used effectively and comply with leading practices.
• Ensure that all customer facing transactions are executed in line with customer strategy resulting in higher satisfaction and timely delivery of services.
• Support the customer focused culture minimizing disruption to impacted customers ensuring customers are kept informed
• Improvising on Client Feedback to improve systems, processes & communication channels between clients & customers.
• Ensure that all staff acquire the required skills and knowledge by providing coaching and counselling
• Support in development of policies and procedures for various functions within the Section
• Training and development for CSA on Processes, SOP's, Soft skills & Customer Delight
• Onboarding new Customer Service Agents, responsible for recruiting, screening, hiring. Train agents on Processes, soft skills & systems.

If interested kindly share your CV at [HIDDEN TEXT]

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Job tags

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Salary