Team leader Chennai - NEHA RAY -R1397412
Brillminds Global Private Limited
Location
Chennai | India
Job description
- Be well versed with the process and should be able to provide solution to team members.
- Manage a team of 15-20 employees
- Ensure Program adherence to Client & internal InfoSec/compliance guidelines.
- Handle Customer escalation calls
- Identify training needs, plan and train staff, ensure updated procedures are in place and updates are cascaded to the team timely
- Primary point of contact for all client interactions/escalations for the team.
- Drive performance and be accountable in delivering SLA/KPI's.
- Conduct regular one on one’s to identify and solve issues/challenges experienced by team members.
- Accountable for absenteeism and attrition.
- Be an active participant in all weekly/Monthly/Quarterly reviews.
- Generate team / Process level reports
Key skills and knowledge::
- Knowledge of MS office
- Keen to learn ,demonstrate and impart learning
- Good Communication in English with excellent comprehension and interpersonal skills.
- Basic Knowledge of Networking
- Basic Knowledge of Server
- Basic Knowledge of Operating Systems
- Good people management skills.
- Should have exposure to handling technically skilled people and have exposure to handling Supervisor Escalations.
- Strong analytical and documentation skills.
- Educational Qualification :Graduation in any discipline.
team leader, international voice
Designation: Team leader Chennai - NEHA RAY -R1397412
Vacancies: 2
Experience: 3.0 Year(s) - 8.0 Year(s)
Job tags
Salary
Rs 2 - 6 lakhs p.a.