Senior Application Support specialist

Location

Chennai | India

Job description

Start your IT career with us!

Senior Application Support specialist

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions . We work beyond global borders and push boundaries across all dimensions of logistics . You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.
At IT Services, we are passionate about technology. Our ITS-DeC IT APAC team is continuously expanding. No matter your level of Senior Application Support specialist proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #Applicationsupport #Technicalsupport

Grow together.

• Looking for Team player, who directs, administers, controls and responsible for day-to-day operations and activities of application and infra support team. Coordinating between support and Ops/BU team to prioritize the issues and finding solution, regular reporting and conducting service review meetings. Administrating/supporting network, middleware, OS and DB components jointly with vendor team.
• Role mandates detailed technical skills, strong analytical and problem-solving skills, and sound experience on leading and administrative tasks.
• Lead and prioritize Application Support team's workload and shift schedule planning.
• Manage and Own the Problem Management Process, Develop, co-ordinate and promote the effective functioning of problem management activities across all support teams.
• Contribute to the planning of application/infrastructure releases and configuration changes.
• To examine potential areas for Service Improvement and raise proposals with the Service Manager.
• Provide technical leadership and drive the war room session during emergency application outages.
• Capacity management - Perform regular review of server resources using monitoring tools like Dynatrace, HP OVPM and ensure the capacity within threshold limit.
• Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems.
• Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis.
• Provide 3rd line Application Support on complex internally and externally developed applications.
• Provide input to administering and maintaining all production and internal environments.
• Provide input to the implementation, backup and roll-back plans.
• Follow appropriate organizational policies (i.e., change management process (CAB), dependencies, security and auditing, release, configuration, problem and incident management.)
• Enable system/application/access log/network traffic monitoring, define the threshold and enable alerting.
• Manage External Link Requests (ELR) requests understanding the application requirements by creating and implementing irule setups and bigIP configurations. Ensure the network configurations are as per security standards.
• Coordinate to install the utilities/software's on Linux machine to support the application support/development.
• Coordinate with support team to provide the business critic reports and stats.
• Prepare new application/functionality rollout to new location/regions.
• knowledge on middleware components, Linux OS, Networking, micro services and ITIL processes.
• Experience wit h supporting multi-tier infrastructures.
• Experience with supporting Angular, Java, Spring based applications and an understanding of web technology.
• Expert in Oracle, MYSQL, PostgreSQL databases + PL SQL script knowledge.
• Knowledge on Cloud architecture is added advantage.
• Good to have Retail and Logistics domain knowledge.
• Creative,problem-solvingskills and ability to work conceptually.
• Good at managing customer/client relationship.
• Ability to stick to deadlines and priorities.

As a Senior Application Support specialist , having expertise knowledge on Linux, DB, middleware is a huge plus. Very good knowledge of ITIL will also be an integral part of this role.

You are a technology aficionado, therefore you have a good understanding of Angular, Java, Spring based applications. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

• Flexible Work Guidelines.
• Flexible Compensation Structure.
• Global Work cultural & opportunities across geographies.
• Insurance Benefit - Health Insurance for family, parents & in-laws, Term Insurance (Life Cover), Accidental Insurance.

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