Sales and Marketing Specialist
Location
Chennai | India
Job description
Company Description
Dentsu Media is the largest area of specialism within the dentsu network. It is brought to markets globally, through three award-winning agency brands: Carat, iProspect and dentsu X. All three are underpinned by a scaled network offering of talent, capabilities, and services to support, grow and transform the world's leading advertisers. Operating across more than 145 countries, dentsu Media is trusted by leading brands across a broad range of sectors, from pioneering technology to cutting-edge fashion. Dentsu leverages technology, creativity, and in-depth data analytics to drive superior results that amplify its clients' brands. Dentsu Media is transforming advertising as a force for growth, a force for good and has become the destination for employees to cultivate meaningful careers and for brands to accelerate previously unseen, sustainable growth.
Job Description - CRM Administration & Database Management
- User/profile/role management
- Security and data back-ups
- Duplicate management and database cleaning
- Management of Hubspot integration
- Management of other 3rd party integrations
- User Support & Training
- Troubleshoot day-to-day technical queries from users and help them create ad-hoc reports and dashboards
- Develop and maintain training materials and provide training to end-users
- Manage onboarding of new users Improvement
- Act as the go-to expert on all things Hubspot, developing strategy and setting priorities for development roadmap along with platform head.
- Continually gather requirements from users and implement improvements to ensure. requirements are met.
- Stay up to date with the latest releases from Hubspot in order to identify and implement the most relevant new functionalities.
- Identify and implement opportunities for increased productivity through workflows and 3rd party integrations.
- Collaborate with Sales Management to help define and improve sales team processes that operate within Hubspot.
- Maintain and improve reporting infrastructure.
- Inside sales support
- Assist in lead generation to build sales pipeline by conducting market research on potential clients, identify decision makers, etc.
- Coordinate and gather data by collaborating with multiple teams as required
- Assist in any special projects as required by senior management.
- Willingness to work in shifts.
Qualifications Skills & Requirements:
- Professional-level English, spoken and written
- Creative, Agile, Adaptable, Confident Personality
- Must have an eye for detail.
- Experience working with and implementing 3rd party integrations
- Breadth of knowledge of most Hubspot functionalities (rather than deep expertise in one area)
- Willingness to take ownership of Hubspot and proactively collaborate with users and management
- Ensuring optimal performance of Hubspot CRM and products.
- Upgrading and configuring Hubspot CRM for optimized integration.
- Managing Hubspot roles, profiles, sharing rules, workflows, and groups.
- Importing sales department leads, contacts, and other data.
- Building custom reports and dashboards.
- Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
- Evaluating and installing new Hubspot releases, as well as providing training and support.
- Documenting processes, including error reports and changes to field history tables.
- Preparing reports for Sales and other departments.
- 2-3 years of experience as a Hubspot administrator in a similar environment.
- Extensive experience in the administration and maintenance of Hubspot CRM.
- Experience in performing Hubspot upgrades and ensuring successful integration.
- Exceptional ability to create and maintain Hubspot databases.
- In-depth knowledge of Hubspot products and their functionalities.
- Proficiency in creating Hubspot profiles, allocating roles, and managing access.
- Knowledge of importing sales data and generating Hubspot reports.
- Ability to provide Hubspot training and end-user support
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