Location
Bangalore | India
Job description
Responsibilities:
Direct Customer Engagement:
- Call customers/leads to understand conversion likelihood and reasons for not converting.
- Interact with customers via WhatsApp through the CRM platform.
Customer Relationship Building:
- Engage with leads through phone calls, emails, and other communication channels to understand their requirements.
- Provide information about the company's products or services, addressing customer inquiries and concerns.
Product Knowledge:
- Develop a deep understanding of the products or services offered by the company.
- Effectively communicate the value proposition of the products to potential customers.
Sales Pitch Customization:
- Customize sales presentations to address the unique needs of each customer.
Closing Deals:
- Use persuasive and negotiation skills to close sales deals.
- Overcome objections and address concerns to secure customer commitment.
CRM Management:
- Keep accurate records of customer interactions in the Customer Relationship Management (CRM) system.
- Track leads, opportunities, and sales activities to measure performance.
Achieving Targets:
- Work towards achieving or exceeding sales targets and quotas.
- Regularly report progress to sales leadership.
Collaboration:
- Collaborate with other teams, such as the care team and clinic team, to ensure a seamless customer experience.
Continuous Learning and Adaptability:
- Stay informed about industry trends, competitor products, and sales techniques.
- Continuously improve product knowledge and sales skills.
- Adapt to fast changes in products, processes, or sales conditions.
Feedback and Improvement:
- Seek feedback from customers and sales leaders to identify areas for improvement.
- Actively participate in training programs to enhance skills.
Documentation:
- Prepare and maintain documentation related to sales activities, contracts, and customer interactions.
Job tags
Salary
Rs 2 - 5 lakhs p.a.
