Latteys Industries Ltd.
Location
Ahmedabad | India
Job description
The key responsibilities and qualifications for an after-sales executive at a manufacturing company of pumps may include the following:
Responsibilities:
1. Conducting follow-up calls and surveys to ensure customer satisfaction.
2. Creating and maintaining customer databases and documentation.
3. Collaborating with sales and marketing teams to identify new opportunities for customer engagement and satisfaction.
4. Managing Plumbers and Other Influencers via Loyalty Program
Qualifications:
1. Bachelors degree in engineering or a related field.
2. 2-3 years of experience in customer service, technical support or after-sales support.
3. Excellent verbal and written communication skills.
4. Strong problem-solving skills and attention to detail.
5. Ability to work independently and as part of a team.
6. Proficiency in computer applications such as Microsoft Office and CRM software.
7. Understanding of technical concepts and ability to explain them to non-technical customers.
8. Ability to multitask and manage time effectively.
9.Requires only female candidates
Day-to-day duties may include:
1. Responding to customer inquiries via phone, email or chat.
2. Providing technical support to customers for product installation, operation and maintenance.
3. Coordinating with internal teams such as sales, logistics, and production to ensure timely delivery and service.
4. Documenting customer inquiries and complaints in a database or CRM system.
5. Conducting follow-up calls and surveys to ensure customer satisfaction.
6. Preparing reports on customer feedback and analyzing data to identify trends and areas for improvement.
7. Developing and implementing processes and procedures for handling customer inquiries and complaints.
8. Collaborating with sales and marketing teams to identify new opportunities for customer engagement and satisfaction.
Job tags
Salary
