Axis My India Limited
Location
Mumbai | India
Job description
Key Responsibilities
. On ground travel for minimum 15 to 20 days (intercity and interstate)
. Operation based role which entails 70% Operational & 30% other duties to be performed on regular basis.
. Managing business operations for the state, including monitoring daily activities of the team
. Role demands strong project management and coordination.
. Responsible for adherence to budget/cost control, company assets, team productivity and taking necessary action for achieving desired results.
. Preparing and executing detailed project plan in consultation with HO for smooth and timely execution
. Defining performance metrics for team, setting SLA, KPI, Quality agents and achieving the same
. Ensuring SOP adherence during fieldwork & escalating deviations observed if any.
. Providing regular feedback to HO on all aspects, including non-quantitative areas of fieldwork, suggesting necessary changes, and taking corrective actions based on the ground situations.
. Monitoring daily team performance, sharing HO feedback with the team working on ground, & implementing necessary changes
. Accompanying teams while on survey and working along with them as a field observer and auditor
. Coordinating with internal as well as external customers, clients, vendors, etc. within the state
. Identifying training needs of the team and coordinating with HO and regional trainer for conducting training sessions.
. Driving a culture of performance, quality, and continuous improvement amongst the team
. Recruitment of Regional Coordinators, Field Research (team leaders) and Surveyors in line with business requirements
. Minimum 5 years of experience handling large field/ground force operations activities.
. Experience in the BFSI segment / Insurance, Logistics, telecom, Hospitality, FMCG / FMCD, Courier Company, leaning Institute undertaking government projects, NGO supporting programs of poor population, Skill Development Projects, Retail store set up across multiple locations sectors will be an added advantage.
. Profile requires minimum 70% of traveling across states.
. Should be fluent in the local language along with Hindi/English.
. Minimum Graduate
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