Genpact
Location
Hyderabad | India
Job description
We are looking for a seasoned and adept Senior Collections & Dispute Resolution Specialist with experience in Order to Cash processes and proficiency in SAP. Join our vibrant finance team and play a pivotal role in formulating and implementing impactful collections strategies, overseeing the dispute resolution process, ensuring efficient cash application support, and contributing to the Order to Cash lifecycle. If you possess a demonstrated history of successfully navigating intricate collections and dispute scenarios, coupled with hands-on experience in SAP ERP, we invite you to apply for this critical position.
Responsibilities · Develop and assess collection strategies to optimize the recovery of outstanding balances. · Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies. · Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email. · Contact customers for payment through phone and email, adhering to collections strategy. · Escalate accounts within the customer's organization and internally as per collection strategy. · Take necessary actions, including legal steps, to expedite resolution. · Gather necessary information and prepare documents for settlement cases. · Approve installment and settlement plans within the scope of authority. · Track and follow up on customer payment promises related to settlements. · Escalate accounts and take necessary actions for resolution, including legal steps. · Prepare documentation/reports for governance meetings with Key Accounts Managers. · Manage bad debt write-offs, including forecasting, approval, and reconciliation. · Initiate refund requests for credit balances upon customer request. · Create refund reports, reconciling requests with payments received. · Review daily unidentified remittances report and assist with payment clearing. · Perform customer accounts reconciliation. · Respond to inquiries from customers or internal stakeholders regarding account reconciliations. · Engage resolution owners for timely dispute resolution. · Research and resolve disputes, including collaboration with internal and external stakeholders. · Provide support for escalated dispute cases and inform customers of resolution outcomes. · Manage customer deductions by obtaining backup documentation, reviewing documents, and assessing eligibility/validity. · Delivering effective training programs to enhance the skills and knowledge of team members. · Providing mentorship to foster professional growth and development within the team. · Ensuring strict adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). · Driving process improvement initiatives for enhanced operational efficiency. · Taking a proactive leadership approach, championing continuous improvement efforts within the team. Qualifications we seek in you Minimum qualifications · Bachelor’s degree in finance, Accounting, or related field · Rich experience in collections, dispute resolution, and cash application. · Strong analytical and problem-solving skills. · Excellent communication and negotiation abilities. · Previous experience in governance meetings and managing relationships with Key Accounts Managers Preferred qualifications · Detail-oriented with a focus on accuracy and continuous improvement. · Familiarity with industry regulations related to collections and dispute resolution. · In-depth knowledge of collections strategies, best practices, and their integration within SAP systems. · Hands-on experience in navigating complex collections and dispute scenarios. Interested candidates send their updated resume to:- [email protected]Job tags
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