Global Network Operation Lead

Location

Pune | India

Job description

Global Network Operations Manager

Pune, India, Full-time

Company Description

Syngenta Group is one of the world's leading sustainable agriculture innovation companies, with roots going back more than 250 years. Our 53,000 people across more than 100 countries strive every day to transform agriculture through tailor-made solutions for the benefit of farmers, society and our planet – making us the world's most local agricultural technology and innovation partner.

Syngenta Group is committed to operating at the highest standards of ethics and integrity. This is a commitment that we are making to investors, customers, society and employees. Syngenta Group is also Committed to maintaining a workplace environment free from discrimination and harassment

Job Description

Accountability:

• You will have accountability for the entire lifecycle of incidents, requests, changes, and problems, guaranteeing that issues are resolved quickly and efficiently or escalated appropriately to the relevant teams for further action.
• As a people leader you will be responsible for guiding and nurturing the professional growth of your team members across the globe. Your role involves setting clear expectations, providing regular performance feedback, creating opportunities for skill development, and fostering a collaborative environment that encourages innovation and excellence in network operations.
• Develop and maintain business partnerships and regional relationships.
• You are responsible for supervising our vendors' operations and managing contract-related tasks to guarantee the highest standard of service provision.
• Establish and oversee Service Target Reporting, dashboards, metrics, and OLAs with IT and business units.
• Manage ITIL-compliant support processes, promote process enhancement, and ensure global process documentation accuracy.
• Ensure that our database of site, circuit and assets is managed and maintained with an emphasis on accurate data with timely updates.
• Schedule team coverage across all time zones and sites to ensure follow-the-sun and on-call support provision is maintained.
• Streamline on-call and escalation procedures to meet Service Targets.
• Handle daily operational relationships with technical vendors including managed services and contracts.
• Facilitate risk management activities.
• Contribute to Service Design activities.
• Assess design documents for operational viability.
• Ensure smooth transition of new services and solutions into operations.

Required Skillset's:

• 15+ years' experience leading a network support teams or 8+ years leading technical infrastructure teams​ with leadership skills.
• A technical background, with a particular emphasis on networking, demonstrating a solid understanding of networking principles and practices. Additionally, you are knowledgeable in broader IT infrastructure areas, including cloud services and cyber security.
• Proven leadership experience of globally dispersed technical teams.
• Outstanding communication skills, with a talent for making complex subjects comprehensible.
• Excellent experience with incident management methodologies and tools, along with a thorough understanding of high-level troubleshooting processes.
• Tenacious commitment to ongoing service improvement.
• Proficient in managing contracts and overseeing vendor relationships.
• Capable of managing stakeholders up to the CIO level.
• Strong ability to build and manage relationships at all levels of the organization.
• Adept at process definition and documentation.
• Knowledgeable in Cisco, Meraki, and Palo Alto network equipment.
• Solid grasp of ITIL principles.

The successful candidate will be expected to demonstrate flexibility in their work schedule to accommodate meetings with stakeholders, partners, vendors and team members across various time zones. This will necessitate availability during early mornings or late evenings/night to ensure effective collaboration and communication with global counterparts.

Qualifications

• B.Tech/B.E/M.tech
• Cetifications: Cisco, Meraki, and Palo Alto network equipment.
• Solid grasp of ITIL principles.

Additional information

Note: Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.

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