Accounts Receivable Analyst
Location
Bangalore | India
Job description
- We are expanding our Global Billing & Rev Ops team and looking for an Analyst to thrive in a fast-paced and customer-facing environment
- The Global Billing & Rev Ops team provides global support to various cross-functional teams, and you'll work with internal stakeholders and external customers to ensure an effortless customer experience while maintaining accuracy in all billing and accounts receivables transactions
- You'll get the opportunity to make an impact and create a scale for a growing Finance organization
- The Accounts Receivable Analyst will own management of A/R (Collections), and cash applications, among other activities
- The Accounts Receivable Analyst will be hands-on and support our global team
As a Accounts Receivable Analyst, you ll get to:
- Support with the processing of system transactions such as service provisioning (activation), cash applications, cancellations, and other service related requests (eg, Collections).
- Handle outbound collection efforts for domestic and international accounts.
- Maintain accuracy, integrity, and completeness of the accounts receivable portfolio by resolving invoice disputes and collecting past due receivables.
- Respond in a timely manner to internal and external collections inquiries with a Partners First mentality and enhance customer experience towards excellence.
- Maximize cash collection to meet/exceed monthly cash targets.
- Work across departments to research and resolve invoice disputes and requests for exceptions.
- Assist the organization to maintain and monitor business financials, and support the organization s short-term and long-term accounts receivable goals.
- Manage domestic and international tax form(s) requests, gather requirements, research when needed, fill out forms, and obtain executive approval/signature.
- Advocate for the customer with a good business sense, to strike a balance between protecting the company s business interests and promoting customers need for superior customer experience.
- Support the organization in developing and implementing procedures/policies to support the organization s objectives in a way they can be enforceable, reduces organizational/operational expenses, and increases efficiency.
- Work cross-functionally to develop and optimize billing processes and systems for international markets.
- Support the Finance/Billing Organization with special projects as requested.
You'll be a good fit if you have: - Bachelor s degree in Accounting, Finance or Business Administration; MBA or Masters in Finance preferred.
- 3+ years of experience in collections within the SaaS industry.
- Strong business writing and customer service background, with proven experience handling and overseeing customer inquiries in writing.
- Problem solving skills and good decision-maker, with the ability to work independently, effectively, and efficiently with minimum supervision.
- Flexibility with working hours given the global coverage of this role.
- Knowledge of Netsuite and Salesforce preferred
Job tags
Salary