Synopsys
Location
Bangalore | India
Job description
Central product engineering role to liaison between RD, Field engineering teams, along with product engineers within and other product teams.
Test new product features through alpha and beta phases,
identify and document usage scenarios, conduct Beta testing with interested customer counterparts and ensure successful deployment of new differentiating features.
Provide technical and engineering insight and direction to Field engineering team for successful support of tool across all customers.
Study and improve usability, applicability and adoption of products, platforms and solutions to meet customer business needs.
Diagnose, troubleshoot and resolve complex technical issues on customer installations
Deploy and train customers on new implementations and capabilities.
Review and analyze feedback on product and solutions performance from customers and other application partners
Work directly with Research and Development (RD) to develop and implement technical roadmap, specifications and validation for improvements and enhancements.
Partner with customer technical leaders and Sales to identify business challenges, develop effective technical solutions for new accounts and increase utilization and retention of products on current accounts.
Demonstrate creativity in building effecting test scenarios to exercise product features and identify issues as early as possible in development and deployment life cycles.
Handle customer escalated situations with calm demeanor and create alternative solutions to un-gate critical engagements and production stop scenarios.
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