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Location

Kolkatta | India

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Job description

We are looking for Sales officer/Business development executive 

RESPONSIBILITIES :

Building Relationships:
Establish rapport and build positive relationships with callers.
Listen actively to customers' needs and concerns.
Tailor communication to the individual caller's situation.

Handling Objections:
Address objections and concerns raised by customers or prospects.
Provide convincing responses and overcome objections to close sales or retain customers.

Documentation and Data Entry:
Maintain accurate and up-to-date records of calls, interactions, and customer information in a database or
CRM (Customer Relationship Management) system.

Meeting Targets:
Achieve sales targets, call quotas, or other performance metrics set by the organization.
Adhere to call scripts and guidelines provided by the company.

Following Compliance:
Ensure compliance with relevant laws and regulations, such as Do Not Call lists and data protection laws.
Follow ethical practices in telemarketing and customer interactions.

Continuous Learning:
Stay informed about the products, services, and industry trends.
Participate in training sessions and workshops to improve sales and communication skills.

Team Collaboration:
Work collaboratively with colleagues and supervisors to meet team goals and objectives.
Share feedback and insights with the team to enhance performance.

Handling Technology:
Operate and utilize call center technology, including phone systems, CRM software, and other tools effectively.
Troubleshoot technical issues that may arise during calls.

Time Management:
Prioritize calls and tasks efficiently to meet targets and deadlines.
Manage call queues effectively to minimize wait times for callers.

Reporting:
Provide regular reports and updates on call outcomes, sales, and customer feedback to supervisors or management.

Product Knowledge:
Possess a deep understanding of the products or services being offered.
Be able to explain product features, benefits, and pricing effectively.

Script Adherence:
Follow call scripts or guidelines provided by the company to maintain consistency and compliance.

Upselling and Cross-selling:
Identify opportunities to upsell or cross-sell additional products or services to existing customers.

Adaptability:
Be flexible in handling different types of calls, from sales calls to customer support inquiries.
Adapt to changes in scripts or procedures as needed.

Team Support:
Assist colleagues with challenging calls or provide backup during busy periods.

Crisis Management:
Be prepared to handle crisis situations, such as customer emergencies or service outages, with composure and professionalism.

SALARY CRITERIA:
Upto 2.5-3.5LPA(No Bar for right candidate)

UNLIMITED INCENTIVE

Contact:
Dinesh
9830071817

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Job tags

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Salary