Technical Support Executive voice

Location

Thane | India

Job description

Position Overview:
We are currently seeking a skilled and motivated Technical Support Representative to join our dynamic team. As a key member of our customer support department, you will play a crucial role in providing top-notch technical assistance to our clients via phone communication.

Responsibilities:

• Customer Assistance: Serve as the first point of contact for customers seeking technical assistance over the phone.
• Issue Diagnosis : Accurately identify and troubleshoot technical issues reported by customers, ensuring a comprehensive understanding of the problem.
• Problem Resolution: Provide effective and timely resolutions to technical problems, guiding customers through step-by-step solutions or escalating complex issues to the appropriate teams.
• Documentation: Maintain detailed and accurate records of customer interactions, including the nature of the problem, troubleshooting steps taken, and solutions provided.
• Product Knowledge: Stay informed about our products and services, enabling you to deliver accurate and relevant information to customers.
• Customer Education: Empower customers by educating them on the use and optimization of our products, helping to enhance their overall experience.
• Collaboration: Collaborate with cross-functional teams, including product development and engineering, to communicate customer feedback and contribute to ongoing improvements.

Qualifications:

• Proven experience in a technical support role, preferably in a voice-based customer service environment.
• Strong communication skills with the ability to convey technical information clearly and concisely.
• Familiarity with troubleshooting software, hardware, and network issues.
• Patience and empathy in dealing with customers facing technical challenges.
• Ability to adapt to a fast-paced work environment and handle a high volume of customer inquiries.
• Detail-oriented with excellent problem-solving skills.
• A commitment to delivering exceptional customer service.

Education and Certifications:

A Graduate and Min. 2 yrs equivalent work experience.

Age: upto 29

If you are passionate about technology, customer service, and problem-solving, we invite you to apply for this exciting opportunity to be part of our growing team. Please submit your resume and cover letter detailing your relevant experience to [HIDDEN TEXT] .

Job tags

Salary