HireBloc Ventures Pvt Ltd
Location
Gurgaon | India
Job description
Job Description
- Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service.
- Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format.
- Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed.
- Provide support and maintenance to existing management information systems (MIS).
- Generate and distribute management reports in accurate and timely manner.
- Develop MIS documentation to allow for smooth operations and easy system maintenance.
- Provide recommendations to update current MIS to improve reporting efficiency and consistency.
- Perform data analysis for generating reports on periodic basis.
- Develop MIS system for customer management and internal communication.
- Provide strong reporting and analytical information support to management team.
- Generate both periodic and ad hoc reports as needed.
- Understand customer problems and provide appropriate technical solutions.
- Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
- Participate in cross-functional meetings to resolve recurring customer issues.
- Establish a strong relationship with Team Managers and management through a demonstration of industry knowledge and of the business issues at hand.
- Analyze current business processes and make recommendations for improvements.
- Maintain thorough understanding of data and information resources.
- Maintain a status on all projects and proactively communicate with management and customers.
Qualifications - Bachelor's degree in Business Administration, Finance, Accounting, Economics, or a related field required; Master's degree preferred.
- Analytical experience required.
- Strong ability to analyze raw data, draw conclusions, and develop actionable recommendations.
- Sound business decision-making ability.
- Ability to handle multiple projects simultaneously.
- Ability to communicate with people of various technical and business backgrounds.
- Proficiency in *Microsoft Excel* is required .
- BPO industry experience is preferable
Skills: technical solutions,analytical skills,bpo industry experience,mis documentation,mis,operational analysis,report generation,process improvements,communication,data analysis,microsoft excel,project management,management information systems,business analysis,decision-making,relationship building,reporting,customer management
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