Ecom Express Limited
Location
Gurgaon | India
Job description
Job Title: Implementation Engineer Location: Gurugram Job Type: Full-Time
About Ecom Express: Ecom Express Limited is a leading end-to-end technology enabled logistics solutions provider to the Indian e-commerce industry. Headquartered in Gurugram, Haryana, Ecom Express was incorporated in 2012 by T. A. Krishnan, Manju Dhawan, K. Satyanarayana and Late. Sanjeev Saxena with their 100+ years of cumulative experience in the Indian logistics and distribution industry. Ecom Express has its presence in all 29 states of the country and operates in over 2650+ towns across 27,000+ PIN-codes in India. Job Summary: As an Implementation Engineer, you will be responsible for the successful integration and deployment of software systems, applications, or technology solutions for our clients. You will collaborate closely with project/product managers and developers to ensure a smooth and efficient implementation process. Your expertise in technical configurations, troubleshooting, and client communication will play a crucial role in delivering high-quality solutions to our customers. Responsibilities: · Solution Implementation: Lead the end-to-end implementation process for assigned projects, including system configuration, customization, data migration, and integration with existing systems. · Technical Expertise: Possess a deep understanding of the software or technology being implemented and stay up to date with the latest features, updates, and best practices. ·Client Communication: Interact with clients to understand their requirements, address questions and concerns, and provide regular updates on the implementation progress. ·Requirements Analysis: Collaborate with project managers and clients to gather and analyze technical requirements, ensuring that the proposed solution aligns with client needs. ·Troubleshooting: Identify and resolve technical issues during the implementation process, working closely with the development and support teams to provide timely solutions. ·Documentation: Create and maintain comprehensive documentation, including technical specifications, configurations, and troubleshooting guides. ·Training: Provide training to clients and end-users on using the implemented solution effectively. ·Project Management: Collaborate with the project management team to establish timelines, milestones, and deliverables, ensuring on-time and within-budget project completion. ·Continuous Improvement: Suggest and implement process improvements to enhance the efficiency and effectiveness of the implementation process. ·Knowledge Sharing: Share technical knowledge and best practices with team members, contributing to the overall growth and expertise of the organization. Why join Ecom Express? We are one of the most exciting, innovative and fastest growing logistics companies in India. We believe in the power of people, and we encourage every employee to be their best by empowering them with a great working atmosphere and challenging working experience. As a Group we are committed to creating a positive work culture, where employees can thrive and achieve their best. We are proud to say the Group has Great Place to Work certification (2023-2024) . This certification shows our commitment to developing a positive and supportive work environment – a place where our employees have control of their careers and can develop in an inclusive, creative, responsible and collaborative workplace. We make it our priority to continuously improve our way of working together, covering integration, communication, collaboration, digital support, development, engagement, social responsibility and ultimately employee satisfaction which also leads to improved customer satisfaction.Job tags
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