Mail Migration - Office 365

· Should be Diploma/B. E/M. E/B.Sc/M.Sc(Computer/Electronics). · Microsoft certified - preferred. 

· Hands-on experience in Exchange on-premises to cloud migration. 

· Knowledge of Office 365 user administration. 

· Outlook administration and fixing email issues · Knowledge on FileShare, Gdrive, Box and Drop box migrations. 

· Office 365 and related technologies, including core infrastructure, Active Directory, and Exchange. 

· Experience troubleshooting Exchange Server related issues. 

· Strong concepts on mail migration from non-Microsoft platforms to Exchange Online. 

· Implementation and management of Exchange Server and Office 365 

· Experience working with Windows AD designing is a plus point. · Experience of migrating from previous versions of Exchange Server or third-party messaging systems.

· Strong troubleshooting skills. ·

Experience in driving migration projects end-to-end on process and technical front 

· Candidate should be capable of managing customers along with offshore team to drive mailbox migration activities. 

· Good in handling customer escalation and providing solutions Able to manage internal and external stakeholders. 

· Reliability, Ability to work under pressure and ability to be precise in communication are must. 

· Migrate mailboxes as per the migration schedule. 

· Monitor the migrations and proactively inform the customers about any failures.

· Monitor logs for issues, troubleshooting issues, rerun migrations for issues, etc. and customer reporting based on a standard process. · Ensure there is quality in every task performed. · Help customers with the onboarding process. · Provide support to customers through chat and mail. · Attend the bridge with customers to provide them the support they needed. 

· Provide migration results and reports. 

· Help troubleshoot any issues found during migration. 

· Help raise any issue with the Audit Team, Tools Team, or L2 for any issue found during migration. 

· Escalate issues that can't be resolved through standard troubleshooting guides or processes to L2. 

· Fix and respond to issues reported by customers. · Proactively manage high risk, high visibility projects. 

· Manage customer escalations within the time zone of the customer.

· Manage Incidents and Incident response processes as they relate to incidents because of migration resources, issues. · Should be able to work in 24x7 shifts & customer location. · Good communication and presentation skills.