Operations Intern

Location

Mumbai | India

Job description

About Us:

LearnTube is a global AIdriven product that transforms the scattered content of the internet and YouTube into bitesized courses complete with a structured path autogenerated assessments & peerinteractions. Hyperpersonalised course content is further generated specific to each user & their goal.

We have 8 Lakh Learners across 64 different countries & 2112 cities in India. LearnTube provides 200 Skill courses in domains like Tech Marketing Data Science and Design. These courses are rated an awesome 4.8/5 & are delivered through an easytouse Whatsapp Bot a mobile and a web app. Our courses are cocertified by global brands liks Canva Zoho Hootsuite Semrush Wix & more while 900 companies including brands like Amazon Schbang Foxymoron Publicis media Popxo DU Times hire from us.

Latest Press Coverage: Wellfound (formerly Angelist) featured LearnTube on its latest coverage as a Product who is looking for great teams building great things in the top trending industries! Check out the article here!

The founder of LearnTube Mr Shronit Ladhani has a single vision: to get a large number of users to selflearn in an affordable manner and make it super accessible engaging & leading to outcomes. Check out his LinkedIn here

Roles and Responsibilities:

1. Manage the user lifecycle management pre & postsales of users/learners
2. Maintain acceptable performance metrics such as quality productivity feedback and attendance and prepare status/weekly and bimonthly reports of users
3. Monitor and report on feedback activity and reviews of users
4. Respond to comments and user queries in a timely manner
5. Attend to the questions suggestions and remarks from users via voice chat or email support
6. Manage the conduction of community activities

Sills Required:

1. Should have good interpersonal and communication skills
2. Those with prior experience in operations are preferred
3. Possess MS Excel skills
4. Ability to interpret customer engagement metrics
5. Experience in launching community initiatives or background in a supportrelated field

Why work with us: We take growth and learning seriously. Working with us could be your best decision if you re looking to jump five steps ahead in 5x the amount of time. We offer exciting growth opportunities cross functional learning & ownership. We also offer the chance to work on an exciting product the opportunity to witness the growth of an early stage start up and be a part of it!

You will be given real responsibilities freedom to make decisions and come up with ideas and work closely with the founder and the core team all in a flexible casual and young (mostly under 30) work environment. Flexible work free drinks and snacks offsites etc are just a regular part of our work life.

Our Social Media Presence: Instagram Youtube Linkedin Sign up to explore LearnTube here

Please note that the Programs Team works on Roster model where Sunday is working.

communication,user experience,management skills,operations,customer success management

Job tags

Salary