HelloGM, An MDO Company
Location
Ahmedabad | India
Job description
Responsibilities:
● Proactively reach out to existing customers to discuss upcoming renewals.
● Build and maintain strong relationships with customers to understand their needs and concerns.
● Utilize internal tools and collaborate with customers to understand their current usage.
● Negotiate contract terms and pricing increases to maximize customer satisfaction and company revenue.
● Maintain accurate records of customer interactions and renewal details in Salesforce.
● Ensure all necessary documentation is completed for renewal contracts.
● Work with the finance and leadership team for any discounts or non-standard terms.
● Provide regular reports on renewal rates, upcoming renewals, and customer feedback.
● Assist in forecasting renewal rates and identifying potential risks.
● Work closely with the sales and customer success team to identify upsell and cross-sell opportunities
during the renewal process.
● Collaborate with customer support and product teams to address customer concerns and feedback.
Requirements:
● Bachelor's degree in Business or a related field.
● Proven experience in customer-facing roles, preferably in sales or customer success.
● Strong communication and negotiation skills.
● Detail-oriented with excellent organizational and time management abilities.
● Salesforce experience required.
● Familiarity with CRM systems and proficiency in Microsoft Office or similar tools.
● Customer-focused mindset.
● Ability to work independently and collaboratively in a team environment.
● Results-driven with a focus on meeting or exceeding renewal targets.
● Adaptability to a dynamic and fast-paced work environment.
Experience:- 1 Year to 7 Years
Job Location: Ahmedabad, Gujarat (Work from Office)
Job Timings: 12:30 pm (noon) to 9:30 pm
Job tags
Salary
