Location
Secunderabad | India
Job description
Job Title : Voice Coach
Location : Hyderabad
Experience : 2 to 8 years
Skills : Communication Coach,Voice Coach,Voice & Accent Trainer,Communications Trainer,Soft Skills Trainer
Job Description :
'Role and Responsibilities :
- This position is for Communication Training
- Team Conduct training for NHT batches
- Conduct refresher for on floor associates
- Batch and Data handling
- Floor briefings, PKTs, Dipsticks
- Attend calibrations
- Content creation, content up-dation
- Co-ordination with cross functions to drive the process KPIs
- Process audits and act as Floor support in the absence of NHT batches
- Ready to train multiple LOB's across business
- Summarizing of chats based on inputs provided
- Provide instructions to summarize each of the provided chat transcripts.
Applicant's Specifications & Qualification :
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills with attention to details
- Candidates with prior chat handling experience would be preferred
- Strong analytical and problem-solving skills
- Ability to prioritize tasks and to delegate them when appropriate
- Excellent problem-solving skills
- Ability to function well in a high-paced and at times stressful environment
- Candidate should be ready to work in a 24*7environment.
Job tags
Salary
