Navi
Location
Bangalore | India
Job description
About Navi
Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal & Ankit Agarwal Know what makes you a “Navi_ite” : 1.Perseverance, Passion and Commitment • Passionate about Navi’s mission and vision • Demonstrates dedication, perseverance and high ownership • Goes above and beyond by taking on additional responsibilities 2.Obsession with high quality results • Consistently creates value for the customers and stakeholders through high quality outcomes • Ensuring excellence in all aspects of work • Efficiently manages time, prioritizes tasks, and achieves higher standards 3.Resilience and Adaptability • Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility What would your role at Navi Look Like? Perform regular call audits/side barging to assess and govern the quality of the process Identify Insights and remedy errors for the customer experience Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Conduct RCAs and gather learnings and implement process/product improvement What are some good skills for this role? Work experience in process improvement, process excellence, and quality assurance Handle difficult conversations and give constructive feedback to agents Excellent communication skills, both written and verbal Strong computer knowledge e.g. Excel, word & powerpoint Good analytical and problem-solving skillsJob tags
Salary
