Philips
Location
Chennai | India
Job description
JOB DESCRIPTION
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.
In this role, you have the opportunity to
Play a b road role as a Platform Analyst for our global business. You will be participating in global project groups responsible for the overall design of the application and improving/adding new functionalities to the ServiceNow platform and shall be closely working with Philips stakeholders and suppliers.
You are responsible for
Maintain the integrity of the ServiceNow platform by setting design standards and a sustainable framework to manage the changes for adequate defining, documentation, communication, testing and implementation of the new functionalities.
Provide business support and consultancy to the stakeholders of ServiceNow (IT, HR, EIM and other business units within Philips).
Drive design workshops across projects to translate solution for business requirements along with stakeholders like Product owners, Process owners and Partner SME, etc.
Enable innovative solutions to drive process automation across IT Services on ServiceNow Platform.
Work with other IT streams to improve the platform adoption and user experience of ServiceNow.
Interact and communicate with other projects and partner across work streams in both the business and the technical areas with the ability to keep discussions at the appropriate level of abstraction, including planning of life cycle of the project and milestones, identifying key project activities and data integrity issues and communication to key stakeholders.
Handling multiple requests/demand at the same time and set the correct priorities in a challenging international global environment.
Support new releases of ServiceNow and assess impact by providing clarity and direction aligned with ServiceNow configuration options and new functionalities.
You are a part of
The Service Desk & Process Automation team in the IT Global Services organization. As Platform Analyst, you will be working closely together with other Platform Analysts, SME’s, Architecture, Project Managers, Process owners and Product Owners as well as with several external implementation partners across the globe.
To succeed in this role, you should have the following skills and experience
Must be self-motivated with a proven record of accomplishment in ServiceNow in the areas of ITSM, CSM, CMDB, HR and comfortable in the dynamic atmosphere of a global organization. Candidate must be organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities in a fast moving environment.
Bachelor degree or equivalent .
Preferably, worked in service desk or support operations in early years.
10 years of experience in ServiceNow developments\implementations (including certification).
Advanced experience with ServiceNow or ITSM tool configuration and custom development . Around Incident, Problem, Change, CMDB, Asset, Service Catalog, Service Portal Integration, Knowledge, Performance Analytics, Mobile UI, Chat.
You should have good experience in application of standard software development principles e.g. Scaled Agile, Scrum . Exposure of FDA validation process is added advantage.
Demonstrated good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities.
Solid experience acting in a similar position, combining analytical, consultancy, networking and communication skills with an innovative mindset.
Highly motivated and driven, with keen attention to detail and the ability to multitask in a self-managed environment.
Excellent verbal and written communication skills in English .
Capable of managing multiple priorities and complex tasks in a dynamic work environment.
Growth mindset, passionate about learning and sharing what you know with others.
In return, we offer you the unique opportunity to
Work with one of the leading platforms in the market and drive automation for IT. You will work in a challenging, complex and international environment, which will open many doors for your long term career, in other areas in Philips or otherwise. You will have plenty of opportunities to develop your career within our company.
#LI-PHILIN
#LI-Onsite
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How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
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