Oracle
Location
Bangalore | India
Job description
Job Title : Senior Linux System Administrator - Redhat Linux Job Location : Bengaluru Exp range : 3-7 years
Overview : This position is for remote customer support of Oracle Linux and its components. The team’s primary responsibility is to diagnose, debug and resolve customer reported issues on Oracle Linux family of products, working in partnership with customers, other support teams and developers. Required and desired skills include · Excellent knowledge of the Linux OS internals. · Support knowledge of different flavors of Linux like Oracle Linux, RHEL, CentOS and SUSE is an added advantage. · Experience in managing and troubleshooting Linux servers in a production environment. · Excellent system-level debugging skills and experience with one or more functional areas of Linux (e.g. kernel, networking, file system, gcc). · Experience with Virtualization and Clustering technologies . · Knowledge of Docker, Kubernetes and Cloud platforms is an added advantage. · Experience working on OpenStack technologies is a plus. · Basic knowledge of various Cloud technologies. · Strong analytical and troubleshooting skills. · Excellent spoken and written English communications skills. · Good customer interaction skills. · Customer focused with a pro-active and responsive approach. Responsibilities As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for the resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment. May have a support engineer role. 4+ years' experience with Core products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)Job tags
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