Walmart
Location
Chennai | India
Job description
Store System Technical Support Team : Store System Technical Support team provides 24/7 support and perform Incident & Problem management for Store Systems applications spread across geography.
This team is to provide excellent customer service and a high level of item integrity to our business associates through a 3-way partnership between the Host, Store, and POS.
This team provides useful tools and processes that allow our customers to effectively maintain and drive the business.
What you ll do
Support experience in monitoring, troubleshooting and maintenance of Mainframe Applications
Provide L2 support for the applications in Scope. However, the candidates are expected to have good technical & analytical skills to deep dive into issues, do minor modifications (to some extent L3).
Independently own and address and resolve applications issues, provide updates and perform root cause analysis.
Plan, execute and implement applications and configuration change procedures.
Supervise all alerts related to applications and system procedures and provide services proactively.
Maintain good professional relationships with counterparts of engineering, Platform support and end Users etc.
Gain and maintain expertise in flow of application process and systems related to domain.
Coordinate across teams and resolve all complex applications and system issues ranging in complexity (Low to Critical)
Install and prepare tools required for proper functioning of applications on regular basis.
Coordinate with various teams and administer code migrations in various environments.
Review and Analyze Incidents to identify Root Causes, correlate events and document problems.
Analyze Incident trends and develop action plans to address as needed
Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
Follow standards and best practices to bring operational efficiencies, stability and availability of the system.
Comprehend various metrics on operational dashboards and reports and take corrective actions
Flexibility - 16/7 support, need to work during weekends.
Drive effective teamwork, communication, collaboration and commitment across multiple groups with competing priorities.
Ensure consistent and transparent status updates with all stakeholders
Measure and improve Project/program performance, Operational performance and Portfolio performance using metrics/KPI s.
Recommend improvements and drive alignment across teams
Interact with other Walmart engineering teams across geographies, constantly focus on velocity, continuous improvement and operational excellence
Help team to troubleshoot and find ways to improve support productivity
What youll bring:
Our ideal candidate is an energetic, self-motivated individual focused on solving customer problems.
He/She is a responsive team player who can proactively contribute for building technical strategies for operations, applications and systems by promoting an understanding of the technology and business roadmap.
He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment with following key skills
Exceptional verbal and written communication skills
Listening ability and patience
Critical thinking, complex Problem Solving and Troubleshooting skills
Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation. Able to work independently or as part of a team.
Ability to explain complex ideas to those with limited IT and systems knowledge
Demonstrate ability to independently learn technologies and process thru continuous learning
Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary.
Job tags
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