Customer Quality Engineer

Location

Mysore | India

Job description

Job title: Quality Management System (QMS) Engineer

Role Type: Individual Contributor

Location: Mysore

Purpose of the role:

Drive Quality management system, and customer requirements to ensure output as per business objectives. Responsible for effective warranty management

Responsibilities:

1. Ensure effective implementation of the Quality Management Systems throughout the factory, including any business accreditations
2. Maintain the Quality Manuals (Qc, Qd) and Quality Procedures and ensure contents are appropriate for business
3. Review update the SKF quality management system based on customer handbook, quality portal relevant data.
4. Prepare and follow up the plant internal audits and the corrective action reporting system.
5. Support external Quality system audits- TS16949, QT13 and Customer audits etc.
6. Warranty management - Data, analysis and Improvement action plan.
7. Drive Customer specific Quality projects and communicate timely updates.
8. Maintain report customer documentation- IMDS, SOC, EHS requirements.

Metrics

1. Audit score (External) NC closure
2. Documentation compliance
3. Warranty issue closures
4. Quality system/Customer Quality improvement projects

Competencies:

1. Working Knowledge of Quality/Reliability tools (FMEA, SPC, Pareto, GRR, DOE, Statistical Analysis, Std. Deviations, Regression, etc.)
2. Deep understanding of automotive customer working quality requirements.
3. Excellent communication skills (written verbal), effective team player.
4. Data analytics.

Candidate Profile:

1. 3+ yrs. of experience in Quality management preferably from automotive domain.
2. Bachelors in Engg. (Mechanical/Production)
3. Understanding of quality concepts and principle as well as through knowledge of ISO/IATF/EMS.
4. Certified Auditor for IATF-16949:2016, ISO 9001-2015.

Job tags

Salary